FAQ's

What makes The Nature Home Company sustainable?

Sustainability is considered at every stage of our process. We work with trusted, certified suppliers who prioritise responsible sourcing, ethical production, and low-impact materials. Wherever possible, we select pieces made from sustainably sourced timber, reclaimed wood, and natural fibres, ensuring each item reflects both quality and environmental integrity.

Are your products locally sourced?

We prioritise working with local artisans and makers wherever possible. Supporting local craftsmanship allows us to reduce transportation impact while offering pieces that are unique, characterful, and thoughtfully made.

Do you source products internationally?

Yes. While local sourcing is important to us, we also collaborate with a select number of international partners. This allows us to access exceptional craftsmanship and materials not available locally. Regardless of origin, all products must meet our strict standards for sustainability, quality, and ethical production.

How can I be confident in the quality of your products?

Every piece in our collection is carefully curated for its craftsmanship, materials, and longevity. We prioritise timeless design and durable construction, ensuring that each item is made to be lived with and enjoyed for years to come.

Are your materials sustainably sourced?

We place strong emphasis on material integrity. Many of our pieces are crafted from responsibly sourced timber, reclaimed materials, and natural fibres, alongside low-impact finishes. We work closely with our suppliers to ensure transparency and alignment with our sustainability values.

Do you offer bespoke or custom pieces?

We are able to source bespoke and made-to-order pieces through our network of trusted suppliers and artisans. If you are looking for something specific, we welcome you to get in touch to discuss your requirements.

How long will my order take to arrive?

Delivery times vary depending on the piece and its origin. Locally sourced items may arrive sooner, while made-to-order or internationally sourced pieces may require additional time. We believe in a considered approach over rushed production, and will always provide clear timelines upon ordering.

Do you offer delivery across Canada?

Yes, we offer delivery across Canada. Shipping options and timelines will be provided at checkout or upon enquiry, depending on the size and nature of the item.

What is your returns policy?

We encourage thoughtful purchasing and provide detailed product information to support your decisions. However, if you have any concerns with your order, please contact us and we will work with you to find a suitable resolution.

How can I get in touch?

For enquiries, sourcing requests, or design support, please contact us via our website or email. We are always happy to assist in creating a home that feels both considered and refined.