Shipping policy

Shipping Policy

At The Nature Home Company, we work with carefully selected suppliers and makers to bring thoughtfully curated furnishings and home pieces directly to your door.

As many of our products are shipped directly from our trusted suppliers, shipping times may vary depending on the item, supplier location, and destination.

Shipping Locations

At this time, we are only shipping within Canada.

We are actively working with our suppliers and logistics partners to expand our shipping capabilities and hope to offer delivery to additional countries in the future. We appreciate your patience and support as we continue to grow.

Order Processing

Orders are typically processed within 1 - 5 business days after purchase. Once your order has been processed and dispatched, you will receive a shipping confirmation email with tracking information where available.

Please note that processing times may be slightly longer during peak periods, holidays, or promotional events.

Shipping Times

Estimated shipping times vary by product and destination. Most orders within Canada arrive within:

Canada: 7 – 21 business days

Please note that these timeframes are estimates only and are not guaranteed.

Certain oversized, made-to-order, or specialty furniture items may require additional delivery time.

Multiple Shipments

As products may ship from different suppliers or warehouses, your order may arrive in separate packages and at different times.

Shipping Costs

Shipping costs are calculated at checkout based on the size, weight, destination, and shipping method of your order.

From time to time, we may offer free shipping promotions on selected items or order values.

Tracking Information

Tracking details will be provided once available. Some suppliers or shipping methods may not offer full tracking updates throughout transit.

Delivery Delays

While we strive to ensure timely delivery, delays may occasionally occur due to factors outside of our control, including courier disruptions, weather conditions, or supplier delays.

We appreciate your patience and understanding as we work closely with our suppliers and shipping partners.

Incorrect Shipping Information

Please ensure all shipping information is entered correctly at checkout. The Nature Home Company is not responsible for orders shipped to incorrectly entered addresses.

If you notice an error in your shipping details, please contact us as soon as possible at:

info@thenaturehomecompany.com