Refund policy

Returns & Refunds Policy

At The Nature Home Company, we carefully curate timeless, high-quality furnishings and accessories designed to elevate your living space with intention and sustainability in mind.

As we partner with a range of trusted suppliers, return and refund policies may vary between products. Where a product has a supplier-specific return policy, this will be clearly stated within the product description.

As a general rule, we do not accept returns or exchanges for change of mind, incorrect selection, preference, or items that are no longer wanted. We encourage customers to carefully review product descriptions, dimensions, materials, and specifications before placing an order.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at:

info@thenaturehomecompany.com

Please include:

Your order number
A description of the issue
Clear photographs of:
- The item
- The packaging
- The damage or fault

Once reviewed, we will arrange an appropriate resolution in accordance with the supplier's policy, which may include a replacement, repair, store credit, or refund at no additional cost to you.

Return Approval

Returns will only be considered where:

The item arrived damaged in transit
The item is defective upon arrival
The incorrect item was supplied
The product listing specifically states that returns are accepted under additional circumstances

All return requests must be approved by our team prior to being sent back.

Unauthorized returns may not be accepted or refunded.

Return Shipping

Where a return is approved due to damage, defect, incorrect shipment, or another circumstance covered under the applicable supplier's return policy, return shipping instructions will be provided by our team.

Responsibility for return shipping costs may vary depending on the supplier's policy and the reason for the return.

Refunds

Once a returned item has been received and inspected (where applicable), we will notify you of the outcome.

If approved, refunds will be processed to the original payment method within 5–10 business days, depending on your financial institution or payment provider.

Original shipping charges are non-refundable unless the return is due to our error, a confirmed product fault, or where otherwise required under the applicable supplier's policy.