Refund policy

Returns & Refunds Policy

At The Nature Home Company, we carefully curate timeless, high-quality furnishings and accessories designed to elevate your living space with intention and sustainability in mind.

Due to the nature of our business model and the fact that many of our products are shipped directly from trusted suppliers, we are unable to accept returns or exchanges for change of mind, incorrect selection, or general preference.

Please review product descriptions, dimensions, materials, and specifications carefully before placing your order.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at:

info@thenaturehomecompany.com

Please include:

Your order number
A description of the issue
Clear photographs of:
- The item
- The packaging
- The damage or fault

Once reviewed, we will arrange an appropriate resolution, which may include a replacement, store credit, or full refund at no additional cost to you.

Return Approval

Returns will only be considered for items that are:

Damaged in transit
Defective upon arrival
Incorrectly supplied

All return requests must be approved by our team prior to being sent back.

Unauthorized returns may not be accepted or refunded.

Return Shipping

Where a return is approved due to damage, defect, or incorrect shipment, return shipping costs will be covered by The Nature Home Company.

Customers may be asked to provide tracking information for approved returns.

Refunds

Once a returned item has been received and inspected, we will notify you of the outcome.

If approved, refunds will be processed to the original payment method within 5–10 business days, depending on your financial institution or payment provider.

Original shipping charges are non-refundable unless the return is due to our error or a confirmed product fault.